Help/FAQs:Resend-busy Numbers

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Resend Busy Numbers (fax)

Once a fax broadcast job has been completed you will receive a Success Report showing the status of how many recipients were reached and how many were not and why. There are a number of Broadcast Error Codes which explain why some recipients could not receive your document including: Possible Voice, Busy, fax machine out of paper, etc. You will also be able to view the Exception Reports by going into Your Broadcast History and clicking on the underlined job number.

If there are deliveries that were not made, clicking the "Resend" button will launch a new Broadcast of the same document, but just to the destinations that failed. Clicking this button will take you to another screen where you can select the priority or schedule when you want the resends to begin.

If you click the "Resend" button but your broadcast was 100% successful, then the resend will be ignored.

Note: Resend here is limited to one resend to busy destinations (fax only).